Customer Service Representative II


We are looking for a mechanically inclined Customer Service Representative 2 to join our Alexandria, MN team. In this position you will play a vital role in the growth of our employee-owned company by providing B2B support to the sales team and customers. This person must have an emphasis on technical product support to our internal and external customers.


  • Process incoming orders in a timely manner from receipt of order through verifying product availability, source and purchase special product, pricing, terms, credit status, order entry, and release. 
  • Communicate customer’s expectations and follow orders through to fulfillment.
  • Provide customers with quotations including complex manufacturing / assembly quotations in coordination with Outside Sales team
  • In conjunction with the Outside Sales team, drive timely implementation of both vendor and market driven price increases
  • Maintain applicable price files and supporting documentation
  • In conjunction with the Outside Sales team, maximize profit opportunities by analyzing incoming orders, backlog and market trends to identify opportunities for profit optimization. Implement actions to address identified opportunities.
  • Assist customers and Outside Sales with trouble shooting, product suggestions and technical information on complex or special product requests.
  • Evaluate and resolve customer problems including product returns; identify and recommend process and product improvements.
  • Actively monitor backorders and proactively communicate changes with customers.
  • Participate in processes and programs aimed at continuous improvement and safety.
  • Perform other duties as assigned

Education: Bachelor’s degree preferred

Experience: Minimum 5 years customer service experience; and subject matter expert in at least one industrial product line (ex. power transmission, hose, and belting product lines)


  • Professional and polished written and verbal communication skills
  • Strong mechanical aptitude
  • Ability to handle multiple tasks
  • Ability to effectively communicate at a high level
  • Intermediate to advanced Microsoft Office skills

Work Hours: Monday through Friday 8:00am – 4:30pm (full time, in person – overtime may be required to support business needs)


  • Base salary range $45-55,000 per year
  • Profit participation payout each quarter based on company profitability
  • Annual company contribution to your ESOP (Employee Stock Ownership Plan) retirement account

*Note: Must be able to pass a pre-employment background check and pre-employment drug/alcohol test.


At Nott Company we place a high value on the wellbeing of our employees, from low deductible health plans to tuition reimbursement opportunities. Take a look at our Employee Benefits Summary to see how we support our teams both physically and financially. 

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