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INDUSTRIAL ENGINEERED SOLUTIONS
Customer Service Representative II
ALEXANDRIA, MN
We are looking for a mechanically inclined Customer Service Representative 2 to join our Alexandria, MN team. In this position you will play a vital role in the growth of our employee-owned company by providing B2B support to the sales team and customers. This person must have an emphasis on technical product support to our internal and external customers.
Responsibilities:
- Process incoming orders in a timely manner from receipt of order through verifying product availability, source and purchase special product, pricing, terms, credit status, order entry, and release.
- Communicate customer’s expectations and follow orders through to fulfillment.
- Provide customers with quotations including complex manufacturing / assembly quotations in coordination with Outside Sales team
- In conjunction with the Outside Sales team, drive timely implementation of both vendor and market driven price increases
- Maintain applicable price files and supporting documentation
- In conjunction with the Outside Sales team, maximize profit opportunities by analyzing incoming orders, backlog and market trends to identify opportunities for profit optimization. Implement actions to address identified opportunities.
- Assist customers and Outside Sales with trouble shooting, product suggestions and technical information on complex or special product requests.
- Evaluate and resolve customer problems including product returns; identify and recommend process and product improvements.
- Actively monitor backorders and proactively communicate changes with customers.
- Participate in processes and programs aimed at continuous improvement and safety.
- Perform other duties as assigned
Education: Bachelor’s degree preferred
Experience: Minimum 5 years customer service experience; and subject matter expert in at least one industrial product line (ex. power transmission, hose, and belting product lines)
Skills:
- Professional and polished written and verbal communication skills
- Strong mechanical aptitude
- Ability to handle multiple tasks
- Ability to effectively communicate at a high level
- Intermediate to advanced Microsoft Office skills
Work Hours: Monday through Friday 8:00am – 4:30pm (full time, in person – overtime may be required to support business needs)
Compensation
- Base salary range $45-55,000 per year
- Profit participation payout each quarter based on company profitability
- Annual company contribution to your ESOP (Employee Stock Ownership Plan) retirement account
*Note: Must be able to pass a pre-employment background check and pre-employment drug/alcohol test.
BENEFITS
At Nott Company we place a high value on the wellbeing of our employees, from low deductible health plans to tuition reimbursement opportunities. Take a look at our Employee Benefits Summary to see how we support our teams both physically and financially.