Responsibilities:

• Participate in moderate to long term business planning processes, including budgeting and staffing, with direct responsibility for the Mobile Fluid Power division’s customer service function
• Provide customer service for all outside sales staff assigned & house accounts
• Manage hiring, training, and performance management for all employees in specified areas of accountability, direct workflow
• Manage customer communications through telephone, email, and through the application of e-commerce tools such as EDI
• Work with Division Manager, and cross-functionally with Sales and Purchasing to support the processes for required customer price adjustments through the company’s customer pricing structure to maximize gross profit levels and import the files in SXe
• Monitor margins of all sales for the division
• Develop benchmarks & supporting metrics for providing excellence in customer service in all areas of responsibility including quote-to-order processes, billing, returns, and various customer support processes that evolve
• Work to provide necessary product training to CSRs & technical product application support to customers
• Support the VMI program and Build Center by creating required labels
• Import Customer Forecasts through the Power-Bi tool
• Participate in processes and programs aimed at continuous improvement and safety
• Perform other duties as assigned

Education: Bachelor’s degree required; business related area preferred.

Experience: Minimum 5 years customer service experience in an industrial distribution company including at least 2 years of management experience.

Skills: 

• Excellent customer service skills
• People management and process development skills
• Effective written and oral communication skills
• Ability to define and resolve problems independently
• Highly organized and detail oriented
• Strong PC skills including Microsoft Outlook, Word, Excel

Work Hours: Monday through Friday 8:00am – 4:30pm (full time, in person – overtime may be required to support business needs)

*Note: Must be able to pass a pre-employment background check and pre-employment drug/alcohol test.