Responsibilities:

• Opening/operating/closing the store
• Provide excellent customer service to retail customers including part identification, cross-referencing, order entry, assisting will-call customers with paperwork, part pulling and packaging if necessary.
• Provides application assistance and product advice to customers.
• Enter orders, invoice and handle customer payments in system by purchase order, credit card or cash.
• Initiates assembly and production by releasing order in system.
• Fabricates hose assemblies to fulfill customer requirements
• Clean, tag and mark hose assemblies according to customer requirements.
• Clean, maintain and stock the store ensuring it is presentable to customers and both Parker products and Nott products are displayed and available.
• Maintains showroom appearance, supports new display integration and related marketing programs.
• Assist Customer Service Department to enter/manage customer orders as assigned.
• Participate in processes and programs aimed at continuous improvement and safety.
• Perform other duties as directed.

Education: High school diploma or GED required; 2-year technical or fluid power degree highly preferred.

Experience: If no degree, minimum 5 years experience in a combination of B2C and B2B customer service for fluid power products including order entry, technical definition of assemblies, custom production, warehousing

Skills:

• Excellent customer service skills
• Strong mechanical aptitude
• Ability to read and interpret customer drawings
• Detail oriented and organized
• Computer skills
• Ability to lift 50#

Job Type: Full time

*Note: Must be able to pass a pre-employment background check and pre-employment drug/alcohol test.