Responsibilities:

• Manage relationships at a high level including profitability/margin management and product/order support
• Handle high priority and escalated requests
• Provide high level technical and product support as well as information on complex, non-stock, and special project requests
• Provide timely and efficient assistance to resolve issues
• Identify and recommend process improvements
• Understand, analyze, and manage customer’s forecast
• Proactively work with the customer in order to stay abreast of price trends and changes for all products
• Manage KPI’s and customer scorecards to assist management with efficiency, scheduling, forecasting, and business decision-making
• Assist Key Account Manager & engineering with quotation process
• Monitor past due order backlogs; expedite and/or reschedule as necessary while proactively communicating to customer
• Manage EDI validation in the system for accuracy and make changes as required
• Collaborate with all departments to achieve on-time delivery and customer satisfaction

Education: Bachelor’s or technical degree preferred.

Experience: Minimum 5 years customer service or technical support experience in an industrial or manufacturing company.

Skills: 

• Professional and polished written and verbal communication skills
• Strong mechanical aptitude
• Ability to handle multiple tasks
• Ability to effectively communicate at a high level
• Intermediate to advanced Microsoft Office skills, specifically with Microsoft Excel

Work Hours: Monday through Friday 8:00am – 4:30pm (full time, in person – overtime may be required to support business needs)

*Note: Must be able to pass a pre-employment background check and pre-employment drug/alcohol test.