Customer Service Representative

Bettendorf, IA

We are looking for a mechanically inclined Customer Service Representative to join our Bettendorf, IA team. In this position you will play a vital role in the growth of our employee-owned company by providing B2B support to the sales team and customers.


  • Manage relationships daily for assigned key accounts at a high-level including profitability/margin management and product/order support.
  • Provide technical product support and information to customers on complex, non-stock, and special project requests.
  • Provide timely and efficient assistance to customers in resolving escalated problems including product shortages, product returns, pricing issues; Identify and recommend process improvements that will prevent further problems.
  • Upload and maintain monthly customer forecasts in company system.
  • Manage KPI’s and customer scorecards.
  • Provide direction and training to CSR I and II.
  • Assist outside sales representatives & engineering with quotation process.
  • Monitor past due order backlogs; expedite and/or reschedule as necessary, proactively communicate problem areas to customer.
  • Manage EDI validation in the system for accuracy and make changes as required.
  • Run daily sales reports and investigate identified issues.
  • Collaborate with all departments to achieve on-time delivery and customer satisfaction.
  • Participate in processes and programs aimed at continuous improvement and safety.
  • Perform other duties as assigned

Education: Bachelor’s or technical degree preferred.

Experience: Minimum 5 years customer service or technical support experience.


  • Excellent communication (written & oral)
  • Ability to handle multiple tasks
  • Intermediate Microsoft Office skills
  • Polished and professional demeanor
  • Strong mechanical orientation
  • Good computer skills

Work Hours: Monday through Friday 8:00am – 4:30pm (full time, in person – overtime may be required to support business needs)

*Note: Must be able to pass a pre-employment background check and pre-employment drug/alcohol test.


At Nott Company we place a high value on the wellbeing of our employees, from low deductible health plans to tuition reimbursement opportunities. Take a look at our Employee Benefits Summary to see how we support our teams both physically and financially. 

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